Salesforce

Connect with customers in their own language

Salesforce CRM has taken the world by storm, but now you can give it the power to be truly a global platform for international customer support. Unbabel’s seamless integration turns any agent into a multilingual master who can build and foster customer relationships with anyone, in any language, anywhere in the world.

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45%

Growth in staffing with  0% spend increase

22.5%

Increase in CSAT

+8%

Productivity increase

60%

Cost reduction in operations

Your best team. In any language.

Unbabel acts as a force multiplier for your Salesforce team, turning individual agents into an instant army of translators able to address any customer anywhere in the world — without hiring headcount for language specialist support.

Customer-centric organizations want their customers in Germany to have the same great support experience as their customers in Japan, without having to hire expensive native speakers for every language.
Unbabel removes the language barrier by scaling customer service operations, reducing cost, and managing growth, to create world-class customer experiences.
With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all your agents to communicate with customers in any language, giving you increased flexibility, productivity, and lower operating costs.

Integrate your Salesforce Service Cloud for a truly global reach

The Unbabel integrations for Service Cloud help reduce cost, meet surges, and support your growth to deliver exceptional customer service worldwide in every language.

Case Management

Humans in the loop, at the right time

Respond to support tickets in minutes with our hybrid approach of augmented machine translation and locally fluent editors.

Chat

Quality conversations

Real-time chat between your agents and customers in their native language, backed by custom machine translations.

Knowledge Management

Get your multilingual self-service content right

Roll out new content up to 65% faster and cut costs by more than half, with augmented machine translation and a dedicated global team of experts.

We work where you work

Unbabel integrates with the Salesforce Service Cloud channels your customer service teams already know and love: no need for in-depth training and no switching back and forth between multiple applications. We’re an invisible layer that doesn’t disrupt the workflow.
We are built for customer service, end-to-end

Unbabel’s technology, machine translation, Community, and support are all focused on the uniqueness of customer service translation. We support you to deliver quality, linguistic, technical, and business excellence, which you can pass on to your customers.
Secure by design

Our platform was built with data protection in mind. ISO 27001 certified, fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.